Refund policy

Service refunds

Golden Bear Solutions offers a 100% Money-Back Guarantee on all our services. If you’re not completely satisfied with our service, let us know within 14 days and we will make it right. If we are unable to resolve your concern to your satisfaction, we will issue a full refund, no questions asked.

Apparel and swag exchanges

If your apparel or swag order doesn’t fit or isn’t right, we will happily exchange it. The item must still be in new and sellable condition. You pay the return shipping and outgoing shipping costs for the exchange.

How to request a service refund

1. Contact our customer support at info@goldenbearsolutions.org within 14 days of your service.
2. Provide details about your concern so we can address it promptly.
3. If we can’t resolve the issue to your satisfaction, we’ll process your full refund.

Contact

For questions about service refunds or apparel and swag exchanges, contact info@goldenbearsolutions.org.